Located in the heart of Waterford City, the House of Waterford Crystal allows visitors to witness the creation of crystal stemware, giftware and masterpieces right before their very eyes.

Since the House of Waterford Crystal manufacturing facility and brand experience opened in June 2010, it has welcomed almost 1.3 million visitors into its haven of crystal creativity and innovation.

Located in the heart of Waterford City, the guided Factory Tour gives visitors an up close and personal insight into the centuries-old tradition of Waterford Crystal making. Feel the heat of the furnace and marvel at the Craftsmen’s skills during the tour, which is approximately 50 minutes. See exactly how the crystal pieces are made – witness every stage of production, from the initial design stage right up to the final engraving of the piece. Each year, the factory melts down over 750 tonnes of crystal!

Indulge your passion for the world’s most famous Crystal in the lavish Retail Store housing the largest collection of Waterford Crystal found worldwide. See the exhibition of Sporting Trophies and Statement Pieces. Enjoy delicious food in the Crystal Café.

  • Go behind the scenes on the factory tour, a unique and captivating experience
  • Witness the creation of crystal masterpieces before your very eyes
  • Get an insight into every stage of production, from design to the final engraving
  • Shop at the 12,000 square meter opulent retail store
  • A superb location, on the Mall in the heart of Waterford City

Open Year Round

See website for tours and times.


Admission Rates Apply

See website for admission prices.

Useful Information

Check out their range of facilities, services, accessibility and other useful information.

LANGUAGES: Guided tours and leaflets available in English only.

DINING / REFRESHMENTS: Café serving breakfast, light lunches and desserts. Closes 30 minutes before retail store.

SHOPPING: Gift shop selling the largest range of Waterford Crystal in the world.

PARKING: Paid car parking available nearby on Bolten Street (€1.00 per hour). Free coach parking on-site.

WHEELCHAIR ACCESS: Fully wheelchair accessible with accessible toilet.

GROUPS: Group rates available (minimum numbers apply). Pre-booking required.

WI-FI: Free Wi-Fi available.


  • CIE Award of Excellence 2014
  • InBusiness Editor’s Choice Awards 2012 & 2013
  • Retail Excellence Top 30 Stores 2012 & 2013
  • TripAdvisor Certificate of Excellence 2015
Getting There

Located on the Mall in Waterford City – a 1.5 hour drive from Dublin, 1 hour & 15 minutes from Cork and 2 hours from Shannon International Airport.

Map Location: 52.259268, -7.106761
Contact House of Waterford Crystal

The Mall, Waterford City, Ireland

Eircode: X91 FXN4
T: +353 (0)51 317 000
E: houseofwaterfordcrystal@fiskars.com
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