Located in the heart of Waterford City, the House of Waterford Crystal allows visitors to witness the creation of crystal stemware, giftware and masterpieces right before their very eyes.

The factory tour is a unique and captivating experience that is sure to enthral visitors of all ages, both national and international.

Go behind the scenes for over an hour and see exactly how Waterford Crystal pieces are made – witness every stage of production, from the initial design stage right up to the final engraving of the piece. Each year, the House of Waterford Crystal melts down over 750 tonnes of crystal!

Since the House of Waterford Crystal manufacturing facility and brand experience opened in June 2010, it has welcomed almost 1.3 million visitors into its haven of crystal creativity and innovation.

  • Go behind the scenes on the factory tour, a unique and captivating experience
  • Witness the creation of crystal masterpieces before your very eyes
  • Get an insight into every stage of production, from design to the final engraving
  • Shop at the 12,000 square meter opulent retail store
  • A superb location, on the Mall in the heart of Waterford City

Open Year Round

Factory Tour
November to February
Monday to Friday: 09:30 – 15:15

Monday to Saturday: 09:00 – 15:15
Sunday: 09:30 – 15:15

April to October
Monday to Saturday: 09:00 – 16:15
Sunday: 09:30 – 16:15

Visit duration: approx. 90 minutes

Retail Store Opening Times

November to February
Monday to Saturday: 09:30 – 17:00
Sunday 12:00-17:00 (Nov & Dec only)

Monday to Saturday: 09:00 – 17:00
Sunday: 09:30 – 17:00

April to October
Monday to Saturday: 09:00 – 18:00
Sunday: 09:30 – 18:00


Admission Prices 2020

Adult: €15.00
Senior (aged 65+): €13.00
Student (with valid ID): €12.00
Child (aged 10-18yrs): €7.00
Child (under 10): Free
Family (2 adults & 2 children): €40.00

Useful Information

Check out their range of facilities, services, accessibility and other useful information.

LANGUAGES: Guided tours and leaflets available in English only.

DINING / REFRESHMENTS: Café serving breakfast, light lunches and desserts. Closes 30 minutes before retail store.

SHOPPING: Gift shop selling the largest range of Waterford Crystal in the world.

PARKING: Paid car parking available nearby on Bolten Street (€1.00 per hour). Free coach parking on-site.

WHEELCHAIR ACCESS: Fully wheelchair accessible with accessible toilet.

GROUPS: Group rates available (minimum numbers apply). Pre-booking required.

WI-FI: Free Wi-Fi available.


  • CIE Award of Excellence 2014
  • InBusiness Editor’s Choice Awards 2012 & 2013
  • Retail Excellence Top 30 Stores 2012 & 2013
  • TripAdvisor Certificate of Excellence 2015
Getting There

Located on the Mall in Waterford City – a 1.5 hour drive from Dublin, 1 hour & 15 minutes from Cork and 2 hours from Shannon International Airport.

Map Location: 52.259268, -7.106761
Contact House of Waterford Crystal

The Mall, Waterford City, Ireland

Eircode: X91 FXN4
T: +353 (0)51 317 000
E: houseofwaterfordcrystal@fiskars.com
‘Your Daily Adventure’ is Ireland’s #1 Visitor Guide… by Smiles! It’s also FREE.

‘Your Daily Adventure’ is loved by visitors. There is so much to enjoy, we’ve had to create six regional editions to cover every part of Ireland.

Each FREE edition is packed with up-to-date information on all there is to do, see and enjoy around Ireland.  Watch out for them in your travels, or ask for them by name ‘Your Daily Adventure’. They are stocked in most places visitors’ frequent – particularly visitor-friendly accommodation!

Always Check Opening Dates and Times

It is always advisable to check the opening dates and times of any attraction or business you intend to visit. Check their website or give them a call.